Once you have made your purchase online, you will receive an email confirmation along with a receipt. Once we receive the order and payment, your order will be shipped within 2 business days. There is always an effort to get the order out upon receipt (that day) when possible. On the rare and unlikely occasion we are unable to ship your order within that 2-business day time frame, you will be notified via the contact details you entered when placing the order.
We ship United States Postal Service. You will receive a notification when your package ships along with a tracking number.
Renee Coltson nor Wend-en-Eden L.L.C. cannot be held accountable for stolen parcels. Let the shipper (Wend-en-Eden L.L.C., Renee Coltson) know if your address does not have a secure delivery option. In which case, there will be an additional fee for signature required and quite possibly a delay in that delivery. We will endeavor to provide the best service possible to our customers but that requires we are given accurate, concise, and all necessary information.
Please ensure that postage information is correct and detailed when placing an order to avoid any mishaps.
*Estimated delivery times are to be used as a guide only. Typically they are on time and when USPS stated. However, there are certainly circumstances that can delay; such as weather.
RETURNS, REFUNDS AND EXCHANGES
If you have any issues with a recent purchase, please contact us immediately via email or telephone outlining all relevant information so that we can resolve the issue promptly. Once we have spoken to you and approved your return, it must be delivered to us within 7 days. Best you insure it. If the package being returned arrives damaged or is lost, Wend-en-Eden, L.L.C. nor Renee Coltson is liable for losses. Please be aware of our policies, terms and conditions, before placing your order with us.